When will my order ship?

Orders placed before 3 p.m. Central Time typically ship the same business day once payment is confirmed. Orders placed after 3 p.m. ship the following business day. Holidays may affect dispatch. You will receive a tracking email when your order is packaged.

 

Do you offer free express shipping?

Orders of $200 or more receive free Express 2nd Day Air shipping. Other orders ship using the Ground or 2-Day Air option selected at checkout. Second-day service refers to carrier transit after dispatch; delivery timeframes are estimates and are not guaranteed.

 

What if my package is lost or delivered to the wrong address?

Email support@premieraminos.com or text (512) 838-3231 with your order number and shipping concern. We will help investigate with the carrier and do our best to arrange a replacement when a package is lost or misdelivered. Please see our Refunds & Returns policy for additional details.

 

Shipping issues must be reported within 7 days of delivery confirmation by the carrier or claims will be denied. We will not accept reports of lost or mishandled shipments if the carrier shows delivered and 7 days have passed.